Faq

How long does processing take before my order ships?

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.

What are my shipping options and costs?

We offer standard and expedited shipping. Costs are calculated at checkout based on your delivery address and order size. Delivery timelines vary by destination.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping costs and delivery times will be displayed during checkout. Please note that customers are responsible for any applicable customs duties or import taxes.

Can I change or cancel my order after placing it?

We strive to process orders quickly. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We can only modify orders that have not yet entered the shipping process.

What is your return policy?

We offer a 30-day return policy from the date of delivery for items in new, unworn condition with original tags attached. Sale items are final sale and cannot be returned. Please initiate your return through the instructions in your order confirmation email.

How do I exchange an item for a different size or color?

For exchanges, we recommend placing a new order for the desired item and initiating a return for the original item following our standard return process. This ensures you secure the correct size or color promptly.

How long does it take to receive a refund?

Once we receive your returned item, our team will inspect it. Upon approval, your refund will be processed to your original payment method within 5-10 business days. You will receive an email notification once the refund is issued.

How do I find the right size for Dresses, Tops, and Pants?

Detailed size charts are available on each product page. We recommend measuring yourself and comparing your measurements to the chart for the best fit, as sizing may vary between styles.

What materials are your garments made from?

Material composition (e.g., cotton, polyester, linen, elastane) is listed in the "Fabric & Care" section on each product page. We recommend reviewing this information for care instructions and feel.

Are the colors in the photos accurate?

We make every effort to display product colors accurately. However, due to variations in monitor settings, colors may appear slightly different in person.

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use SSL (Secure Socket Layer) encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I get help with an issue not covered here?

Our customer support team is happy to assist you. For the fastest service, please email us at [email protected] with your order number (if applicable) and a detailed description of your inquiry. We aim to respond within 24-48 business hours.